Issues emailing faculty - or receiving emails from students through Blackboard

Synopsis:

Occasionally Outlook and other email applications may reply to the "From" address instead of the "Reply to" address with emails routed through Blackboard. 
Please make sure the correct @newpaltz.edu address is in your "To" field instead of the <bbnewpaltz@open.suny.edu> address.

Email delivery error message 


Full Details:

Blackboard sends emails out in an odd format which can cause issues.  Let's say for example that your name is John Doe and your New Paltz address is doej@newpaltz.edu.  If you send an email out from Blackboard, it comes with the following From and Reply-To addresses:

From: John Doe - doej@newpaltz.edu <bbnewpaltz@open.suny.edu>

Reply-To: John Doe <doej@newpaltz.edu>
 

The first part of the From address, highlighted in yellow, is not the actual address this message is from.  The entire "John Doe - doej@newpaltz.edu" is the from NAME - not the from ADDRESS here.  The actual from address is bbnewpaltz@open.suny.edu.

This causes two issues:

  • Some email systems ignore the Reply-To address and try to send to the From address.
  • Some email systems (including Outlook and Hawkmail) will cache addresses that you have previously received mail from, to try to make it easier to send new messages.  In this case - when you are sending an email, if you choose the "bbnewpaltz@open.suny.edu" address - your message will be rejected as undeliverable.

How do you fix this?  Just make sure you have the correct email address - especially if you are using auto-complete.

If you are unsure of the email address of a faculty/staff member - use the online phone/email directory at www.newpaltz.edu/directory

 

Details

Article ID: 138230
Created
Thu 9/30/21 2:23 PM
Modified
Thu 9/30/21 3:21 PM