Getting on eduroam - Windows 10 / 11


eduroam (short for "education roaming") is a secure global roaming Wi-Fi access service for the education and research communities. For more information about eduroam and where service is available see our introduction to eduroam.

Only ONE campus Wi-Fi network should be setup on your device at a time. If you setup a device for eduroam make sure to make your device forget the NP Hawks WPA, NP Hawks Devices, and NP Hawks Guest networks to avoid potential connection problems. See our resources on how to "forget" a Wi-Fi network on a device.

Some laptops have a physical on/off switch that controls the wireless connection; if this applies to your laptop, be sure that the switch is set to “On.” Also make sure your device does not have "Airplane Mode" enabled.


To begin bring up the list of available wireless networks. On the Windows 10 desktop on the bottom right corner find the WiFi icon. If the icon is not visible click the "^" icon to show hidden icons.

Alternatively you can bring up the list of available wireless networks by clicking the following: Windows/Start Menu icon (lower left corner of the Windows 10 desktop) > Gear icon (Settings) > Network & Internet > Wi-Fi on the side bar > Show available networks.


On the list of available wireless networks click "eduroam".


A checkbox for Connect automatically should appear. Make sure it is checked and click the Connect button.


For your username you will need to use your SUNY New Paltz Username followed by As an example if your SUNY New Paltz Username is myusername then you should enter it as Enter your password and click the OK button to continue.


After entering your and password you will be asked if you wish to continue connecting. You may optionally click the Show certificate details link to verify the certificate to ensure you are signing into the correct wireless network. As of May 22, 2024 the Server thumbprint should be 5B B9 B4 22 4C 00 0C FD 32 FB 43 9A 99 25 4E EF 94 4B 9F B0. Click the Connect button to continue.

You should now be connected to the eduroam wireless network.


The most common cause for problems setting up your device is a mistyped username or password.




Article ID: 119038
Fri 10/23/20 11:48 AM
Wed 5/22/24 11:37 AM