Unable to log into Microsoft Office - Sorry another account from your organization is already signed in on this computer

Summary

Trouble shooting a common login issue for MS Office

Body

If you are getting the error message "sorry another account from your organization is already signed in on this computer" when trying to sign into office please do the following:

(I am using MS Word in this example although you should be able to do the same steps in any of the MS Office suite products)

From an opened document click on File 

Then click on Account

Underneath the Product Information Click on Office Updates

Select Update Now

A Microsoft Box will open and start running, it may prompt you to close some applications

When it is completed you will see this

After it is completed you should be able to login without an issue.

If a problem persists please reboot your computer and try again.

If that fails please open a ticket with our service desk.

Details

Details

Article ID: 142950
Created
Wed 4/27/22 12:41 PM
Modified
Wed 4/27/22 3:55 PM