ITS supports technical issues occurring with campus digital signage, including blank screens, error messages, and technical issues with the Content Manager.

Features and Benefits:

• Resolution of issues with the software, hardware, or display for the digital signage.
• Resolution of issues with the Content Manager software (which sign owners use to push content to the screens)

Authorized Users:

• Faculty
• Staff
• Graduate/Teaching Assistants

Request Process:

• Use the Request Assistance button on this page.

User Responsibilities:

• If reporting an issue with a specific screen, please provide as much information as possible (including the date and approximate time you noticed the issue)

Requirements and Prerequisites:

• None

Hours of Availability:

• Support services are available during normal business hours only.

Customer costs:

• There are no costs involved in most situations.
• If the display or content player has a hardware failure outside of the warranty period, ITS will discuss replacement costs with the department which owns the sign.

Support:

• Click “Request Assistance” above to to report an issue or request assistance.