Request for Closed Captioning and CC Editing

Videos posted to any campus website or to Blackboard, must be closed captioned in order to comply with Federal accessibility standards.  Select the "Request Service" button, located on the right, to request that videos posted to Ensemble (our streaming media server) are auto-captioned and/or submitted to our closed captioning editors for review. 

Features and Benefits

  • Auto-captioning uses voice-to-text technology to caption a video within minutes and with 85% accuracy.
  • Auto-captioned videos can be further reviewed through our closed-captioning editing.
  • These combined services assist faculty and staff by decreasing the time and effort needed to manually caption videos.  

Authorized Users

  • Faculty
  • Staff

Request Process

  • Upload videos to Ensemble (if they are not already there).
  • Submit a request form. 
    • List all video titles exactly as they appear in Ensemble. 
  • Requests will be processed on a first-come, first-served basis.

User Responsibility

  • Captioning service involves an investment of time and money; as such, videos being submitted for captioning must comply with the following guidelines:
    • Faculty/Staff must thoroughly check all videos in Ensemble for accuracy and playback errors.
    • Sound/Narration must be consistent throughout the video or sections must be labeled "no audio," as necessary.
    • The length of each video must be less than 20 minutes.
    • Videos should have repeated and/or long-term use.
  • IT personnel will not check video quality or accuracy; this is the faculty member's responsibility.
    • If a captioned video is found to have quality or accuracy issues after the fact, requests for a new editing job will go to the bottom of the queue.
  • Faculty and staff are responsible for checking the closed captioning after the service is provided to ensure the accuracy of all content.   

Requirements and Prerequisites

  • Videos must be posted to Ensemble prior to making a request for captioning.
  • Faculty and staff should follow all best practices for creating videos or narrated PowerPoints.

Hours of Availability

  • Requests for service can be made through the online form at any time.
  • Videos will be processed on a first-come, first-served basis; rate of delivery will depend on the volume of requests.

Customer Costs

  • There is no cost to faculty or staff for this service.


  • Submit a support ticket by selecting Request Service (button is located at the top right of the page)
  • Walk-in to the Service Desk in Humanities 103
  • Call 845-257-HELP (4357)


Request Service


Service ID: 26786
Fri 3/16/18 10:05 AM
Tue 6/18/19 3:48 PM