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Knowledge Base

Categories (11)

Accounts and Passwords

Account access issues, password resets

Audio/Visual Support & Services

Classroom Projectors, Lecture Capture, Document Cameras, Microphones, Digital Cameras, Audio

Blackboard and Instructional Technology

Course management, course design, Blackboard, Grading

Classroom and Lab Technology

Office Computers, Classroom Computers, Lab Computers, Personal Computers, Printers

Email and Phones

Office 365, Hawkmail, Campus Telephones

Network (Wireless / Wired) and Security

Wireless & wired connection issues, cable television, malware (viruses/spyware), cybersecurity

Office Technology

Office Computers, Printers, and Software

Personal Devices

Support for personal devices using SUNY New Paltz technologies

Policies

All policies related to computer and Internet access and usage at SUNY New Paltz

Software and Web Services

Campus owned or licensed software or web-based services.

Web, Social Media, and Marketing

Department web pages, Design & Marketing Services, Hawksites, TerminalFour