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Digital Signage - Report Issue

ITS supports technical issues occurring with campus digital signage, including blank screens, error messages, and technical issues with the Content Manager.


Features and Benefits:

  • Resolution of issues with the software, hardware, or display for the digital signage.
  • Resolution of issues with the Content Manager software (which sign owners use to push content to the screens)

Authorized Users:

  • Faculty
  • Staff
  • Graduate/Teaching Assistants

Request Process:

  • Use the Request Assistance button on this page.

User Responsibilities:

  • If reporting an issue with a specific screen, please provide as much information as possible (including the date and approximate time you noticed the issue)

Requirements and Prerequisites:

  • None

Hours of Availability:

  • Support services are available during normal business hours only.

Customer costs:

  • There are no costs involved in most situations.
  • If the display or content player has a hardware failure outside of the warranty period, ITS will discuss replacement costs with the department which owns the sign.

Support:

  • Click “Request Assistance” above to to report an issue or request assistance.