Access a shared mailbox

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There are several ways to access a shared mailbox on Microsoft 365:

 

Option 1: Add the shared folder to your own Outlook account (via the web interface):

  • This will let you see messages sent to the shared mailbox, and respond to those messages.  For more information on this see: Add a shared mailbox or folder to your account.
  • This has a downside though.  When you reply to an email in a shared mailbox, the reply goes into YOUR sent folder, not the sent folder for the shared mailbox.

Option 2: You can access the account from your own mailbox as follows (Note: this is the easiest way to send mail from a shared mailbox):

  • Click your account icon in the upper right.  This icon is either your profile picture (if you've set one) or your initials.
  • Select Open another mailbox
  • Type the address of the shared account.
  • This will open the mailbox in a new browser tab. Any new messages created or replies will have a Mail From of the shared account.

Option 3: You can also use the Outlook Desktop application.

  • Note: If you want to send mail from the shared mailbox in Desktop Outlook, use the "From:" drop down to select the address you're trying to mail from.

Option 4: If you use the Outlook mobile application see the instructions below:

  • First click on your account icon at the top left.  This icon is either your profile picture (if you've set one) or your initials.
  • The click the + icon below that account icon and choose Add a shared mailbox.
  • When prompted - enter the email address of that shared mailbox.​​​​

 

 

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Article ID: 17916
Created
Mon 10/31/16 4:33 PM
Modified
Wed 6/26/24 10:50 AM

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