Add a shared mailbox or folder to your account

A few notes before the actual instructions:

  • The instructions below are for the web version of Office 365.  If you use the desktop version that is part of Microsoft Office, the shared mailbox should automatically show up after being granted access (you may need to exist and restart Outlook to get it to show up).
  • These instructions are for the newer version of Outlook Web Access.  You are using the "Old" Outlook if instead it says "Try the new Outlook" at the top right (If it says this - click "Try the new Outlook" to move to the new version).

To add a shared mailbox or folder to your account

Note: These instructions are for the newer version of Outlook.  you are using the "New" Outlook if it says "The new Outlook" at the very top right.  You are using the "Old" Outlook if instead it says "Try the new Outlook" at the top right.

 

  1. Right click on where it says "Folders" - just above your Inbox and choose "Add shared folder"
    Screenshot of where to right click on   -> Screenshot showing "Add shared folder"
     
  2. Type the name of the shared folder you are trying to access.  It should come up automatically.  Click on it - then click Add

 

Details

Article ID: 15437
Created
Thu 7/28/16 3:45 PM
Modified
Fri 9/6/19 9:49 AM

Related Articles (1)