Respondus LockDown Browser

Introduction

Respondus LockDown browser is a way to secure a computer or device during a test, so that students cannot navigate to other browsers or applications, or communicate with others during the test.  Watch this brief video for a basic overview of the LockDown Browser.

Download Instructions

When you access a quiz in Brightspace that requires you to use the LockDown Browser, you will be prompted to download or launch the browser. You won't be able to take the quiz unless you are accessing it using the Lockdown Browser. If you can't find a link to download the LockDown Browser from within Brightspace, you can always download our campus's version here.

Once LockDown Browser is Installed

• Log into newpaltz.edu/brightspace

• Navigate to the exam

• LockDown Browser should launch automatically 

Guidelines

When giving an online exam follow these guidelines:

• Provide a practice quiz that uses Respondus LockDown browser so students can work out any technical issue ahead of the real exam
• Note: Respondus Monitor is an optional, paid add-on tool.  Students can purchase a year's license for an additional fee

When taking an online exam follow these guidelines:

• Select a location where you won't be interrupted
• Before starting the test, know how much time is available for it, and also that you've allotted sufficient time to complete it
• Turn off all mobile devices, phones, etc. and don't have them within reach
• Clear your area of all external materials - books, papers, other computers, or devices
• Remain at your desk or workstation for the duration of the test
• LockDown Browser will prevent you from accessing other websites or applications; you will be unable to exit the test until all questions are completed and submitted

Getting Help

Several resources are available if you encounter problems with LockDown Browser:

• The Windows and Mac versions of LockDown Browser have a "Help Center" button located on the toolbar. Use the "System Check" to troubleshoot issues. If an exam requires you to use a webcam, also run the "Webcam Check" from this area.
• Respondus has a Knowledge Base available from support.respondus.com. Select the "Knowledge Base" link and then select "Respondus LockDown Browser" as the product. If your problem is with a webcam, select "Respondus Monitor" as your product.
• If you're still unable to resolve a technical issue with LockDown Browser, go to support.respondus.com and select "Submit a Ticket". Provide detailed information about your problem and what steps you took to resolve it.