Service Catalog

Categories (9)

Communication & Marketing

• Requests • Web Pages • Design
• Print and Mail • Hawksites • TerminalFour
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Accounts, Access, & Security

• Account Request • Password Reset
• Card Access • Duo • Security
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Software & Apps

• Web-based Apps • Installed Programs
(BrightSpace, Banner, Argos, Office 365, My.Newpaltz, Remote...)
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Hardware

• PCs • Peripherals • Phones • Directory
• Networking • Audio/Video
• Classroom/Lab Equipment.
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Networking/WiFi

• Wired & Wireless Issues
• VPN Support
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Digital Accessibility

• Support for campus users with disabilities
• Deque University Account
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Technology Acquisition & Assessment

• For departments requesting a technology review before the purchase or renewal of software/hardware
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Additional Campus Services

• Card Services • Institutional Research
• Development and Alumni Relations • Facilities
• Innovation • Microcredential • Events
• Records & Registration
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AI

Anything about generative AI such as Copilot, adobe firefly, Brightspace Lumi, etc.
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