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Categories (8)
Communication & Marketing
• Requests • Web Pages • Design
• Print and Mail • Hawksites • TerminalFour
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Accounts, Access, & Security
• Account Request • Password Reset
• Card Access • Duo • Security
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Software & Apps
• Web-based Apps • Installed Programs
(BrightSpace, Banner, Argos, Office 365, My.Newpaltz, Remote...)
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Hardware
• PCs • Peripherals • Phones • Directory
• Networking • Audio/Video
• Classroom/Lab Equipment.
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Networking/WiFi
• Wired & Wireless Issues
• VPN Support
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Digital Accessibility
• Support for campus users with disabilities
• Deque University Account
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Technology Acquisition & Assessment
• For departments requesting a technology review before the purchase or renewal of software/hardware
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Additional Campus Services
• Card Services • Institutional Research
• Development and Alumni Relations • Facilities
• MakerBot
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Services (2)
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Brightspace Ticket: Support and Services
Design, Print and Mail
Office Technology Requests (on Campus only)
Administrative Computing Ticket
Account Request / Change
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Classroom and Lab Technology Issues
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