Knowledge Base

Categories (11)

Remote Teaching, Learning & Working

A growing resource of guidance and support for IT and Instructional Technology support needs. Check back regularly for new resources!

Getting Started

A quick reference guide to campus technologies and services. How can we help you get started?!

Accounts and Passwords

Account access issues, password resets

Audio Visual Support and Services

Classroom AV Instructions

Blackboard and Instructional Technology

Course management, course design, Blackboard, Grading

Classroom, Lab and Office Technology

Office Computers, Classroom Computers, Lab Computers, Personal Computers, Printers

Email, Phones, and Office Tools

Office 365, Hawkmail, Campus Telephones

Network (Wireless / Wired) and Security

Wireless & wired connection issues, cable television, malware (viruses/spyware), cybersecurity


All policies related to computer and Internet access and usage at SUNY New Paltz

Software and Web Services

Campus owned or licensed software or web-based services.

Web, Social Media, Marketing and Accessibility

Department web pages, Design & Marketing Services, Hawksites, TerminalFour