Signing Out and Back In to Adobe Application (Windows / MacOS)
If you are experiencing problems with licensing in any Adobe App, re-authentication may resolve the issue.
This article will walk through the steps necessary to sign out and back in to all Adobe applications on your device.
- Close/Quit all Adobe Applications
- Open the Adobe Creative Cloud Application on your computer
- For Windows computers, this can be found via the search bar under the start menu in the bottom left corner of the screen
- On MacOS, this can be found in the Launchpad, or within the Applications folder.
- Click on the colored icon in the top right corner of the window and select "Sign Out"
- After a moment, you will be prompted with the Adobe sign-in prompt.
- Sign in using your @newpaltz.edu e-mail address, password, and two-factor code.
- Once you're signed in, licensing should sync again for your account.
If you're still experiencing issues, please contact the IT Service Desk for support:
Phone: 845-257-HELP (4357)
E-Mail: servicedesk@newpaltz.edu