Summary:
The Office Assistant is responsible for the front office operations of the IT Service Desk. Assistants interact with students, faculty & staff daily and are the face and voice of the Service Desk.
Qualities:
Assistants must possess a strong degree of professionalism, good communication skills (both written and verbal), and be able to develop and maintain good working relationships with both students & professional staff. Candidates should be self-motivated, well organized, and thorough. Casual office attire is required for this position.
Skills:
· Some experience with Mac & PC computers.
· A level of proficiency in Microsoft Office programs (Word, Excel, PowerPoint).
· Good interpersonal and phone skills.
· Good written and verbal communication skills.
· Organized and attentive to details.
· Comfortable with using and maintaining office equipment.
· International students need a language proficiency of TOEFL ≥ 93 or IELTS ≥7
· Maintaining a GPA > 2.5
Duties:
· Greet and assist individuals who come to the IT Service Desk.
· Answer office phones and assist/direct callers to needed support.
· Monitor and respond to emails received by the Service Desk.
· Submit tickets for classroom/lab and other support issues.
· Help students fill out paperwork and forms needed for service.
· Monitor ticket submission and completion system.
· File and maintain completed forms.
· Receive and process DMCA copyright infringement forms.
· Assist individuals with password resets and account information.
· Help students in the Service Desk lab with printing/computer questions.
· Take care of lost and found items and email owners of lost USBs.
· Sign out/in loaner equipment.
· Direct people to proper website/knowledge article for specific instructions.
· Help students with common/basic technical issues.
· Monitor and refill office printer and other equipment.
· Work with assistant intern on tasks and projects.
· Take required online training courses.
· Attend staff meetings and training sessions as required.