Office Technology Issues (Software and Hardware)

Faculty and Staff University owned computers and printers are maintained by our IT support team.  All issues relating to University owned office technology should be reported with this Report Issue form.  Classroom / Lab Issues should be reported Here.   

Features and Benefits:

• One place to report issues relating to office technology.
  • Office Desktops
  • Office printers and scanners
  • University owned laptops or tablets used by faculty and staff
• Remote desktop diagnostics
• Remote patches and updates

Authorized Users:

• Faculty
• Staff
• Individuals / Groups using borrowed equipment

Request Process:

• Fill out this "Report Issue" form

User Responsibilities:

• Contact the IT service Desk or fill out the request form
• Do not relocate equipment without letting the Service Desk first.  Network connections can be effect
• Please do not install unauthorized software attempt to change system configuration

Requirements and Prerequisites:

• None

Hours of Availability:

• Standard hours of opperation

Customer costs:

• None

Support:

• Submit a ticket through support.newpaltz.edu
• Send an email to helpdesk@newpaltz.edu
• Walk-in to the Service Desk in Humanities 103 or call 845-257-3597.