Digital Accessibility for Individuals with Disabilities: Support, Complaints, and Training Requests

SUNY New Paltz is committed to providing an accessible digital environment to all campus users, including users with disabilities, on all campus websites and in all physical and virtual classrooms.  Pathways are in place to report any content that is inaccessible to individuals with disabilities, so we can expediently rectify the issue or error.  A number of resources are also provided to assist faculty and staff with creating accessible content for the web and in the Brightspace digital learning environment.     

Features and Benefits

  • Multi-department support through Communications and Marketing, Information Technology Services, Disability Resource Center, and the Provost's Office.
  • Meets the following campus strategic goal: Nurture Innovation and the Learning Environment.
  • Supports our campus ethos of fostering diversity and inclusion for all campus members and members of the public.

Authorized Users

  • Faculty
  • Staff
  • Students
  • Guests

Request Process

The request form on this page can be used for the following purposes:

  • To report non-compliant content 
  • To raise any questions or concerns regarding providing accessible digital content to individuals with disabilities
  • To request an appointment for accessibility training
  • To request a development site to update Brightspace content
  • Please Note: If you are having issues accessing a campus system, that is different than an accessibility issue and this is not the correct ticket to fill out.  Please try searching for the specific system with which you need assistance or contact the ITS Service Desk at 845-257-4357 and they can assist you in finding the right ticket type.

User Responsibility

  • Review the SUNY New Paltz policy on web accessibility (coming soon)
  • Faculty and Staff are responsible for only posting or displaying accessible content
  • Report any accessibility issues or errors

Requirements and Prerequisites

  • Not Applicable

Hours of Availability

  • Not Applicable

Customer Costs

  • No cost are associated with this service


  • Submit a support ticket by clicking the Request Service button, located at the top right of this page
  • Walk-in to the Service Desk in Humanities 103
  • Call 845-257-HELP (4357)
  • Email
Request Service


Service ID: 25027
Tue 12/12/17 10:29 AM
Wed 9/13/23 12:57 PM