Access Your Office Phone Using Cisco Jabber (macOS)

Getting Started with Jabber

Jabber allows you to use a computer or mobile phone to make/receive phone calls using your work extension. You won't need to worry about forwarding to your personal device or missing important calls. This guide will walk you through the basics of using Jabber on macOS.

Please ensure that you have Jabber installed and have had an account setup before referencing this guide. 
If you do not have an account, you can submit a ticket to request one


  1. Once your account has been created, you can sign into Jabber using your campus e-mail and password.

  1. Once signed in, you will see the following screen...

  • Red: Contacts list
  • Yellow: Chat window 
    • Allows for instant messaging between anyone in the campus directory who is also using Jabber
    • Group chats can be made with anyone from the campus directory as well.
  • Blue: Calls
    • See outgoing, incoming, and missed calls
    • Search through call log
    • Filter by outgoing, incoming, missed, or all
    • Orange: Dialpad for making calls. Can use full phone numbers or campus extensions. 
  • Green: Voicemail
    • Filter through new and old voice messages
    • Call voicemail box (1500) with a single click
  • Purple: Hunt Groups and Pickup
    • This is used when you have access to multiple lines or are a part of a hunt group (i.e. one phone number ringing multiple phones)
  1. Before using Jabber, access the settings menu by clicking your initials in the top left corner, then selecting "Preferences"

  1. Under Preferences, navigate to the "Calls" tab and uncheck the box labeled "Always start my calls with video"

  1. Next, navigate to the "Audio/Video" tab and make sure the correct audio/video devices are selected (depending on your computer, webcam, microphone, etc. these settings may vary)

NOTE: If this is your first time using Jabber on your computer, it may ask for permission to use the camera and microphone. You can allow this permission for the app.
If you require administrator privileges on your device to do so, feel free to contact IT and we will assist you with this step. 

  1. Once these steps are complete, you are ready to use Jabber!


Phonecalls on Jabber will operate very similarly to apps like Webex, Zoom, or Microsoft Teams. 

  1. When you receive a phonecall on Mac OS, you will see the following window pop up on the bottom right-hand corner of your screen (This is dependent upon notification settings)

  1. This window will show you the name of the caller, the line they are calling (if you have multiple lines available to you), and give you the option to accept/decline the call.
  2. If you accept the call, you will see the following window open up...

  1. This window will let you enable/disable your microphone or camera, transfer the call, merge the incoming call with an in progress call, or place the call on hold. Each of these functions can be done from the menu within the "three dots" next to the "End Call" button. 
NOTE: Depending on the settings of those in the call, you can also share your screen between parties using the button next to the camera toggle switch (box with arrow pointing up).


You can review voicemail from within the jabber application, or use it to call your voicemail box with one-click. 

From this menu, you listen to and delete voiemails. You can also call back someone who left a voicemail from within this menu. Messages can be filtered using the search bar along the top of the menu, or the dropdown menu directly below it. 


Article ID: 120786
Thu 11/19/20 4:09 PM
Tue 7/20/21 11:55 AM