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Access a shared mailbox
Access a shared mailbox
Tags
office365
shared
There are several ways to access a shared mailbox on Office 365:
Add the shared folder to your own Outlook account (via the web interface):
This will let you see messages sent to the shared mailbox, and respond to those messages. For more information on this see:
Add a shared mailbox or folder to your account
.
This has a downside though. When you reply to an email in a shared mailbox, the reply goes into YOUR sent folder, not the sent folder for the shared mailbox.
You can access the account from your own mailbox as follows (
Note: this is the easiest way to send mail
from
a shared mailbox
):
Click your account icon in the upper right. This icon is either your profile picture (if you've set one) or your initials.
Select Open another mailbox
Type the address of the shared account.
This will open the mailbox in a new browser tab. Any new messages created or replies will have a Mail From of the shared account.
You can also use the Outlook Desktop application.
Note: If you want to send mail from the shared mailbox in Desktop Outlook, use the "From:" dropdown to select the address you're trying to mail from.
If you use the Outlook mobile application see the instructions below:
First click on your account icon at the top left. This icon is either your profile picture (if you've set one) or your initials.
The click the + icon below that account icon and choose
Add a shared mailbox
.
When prompted - enter the email address of that shared mailbox.
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Details
Article ID:
17916
Created
Mon 10/31/16 4:33 PM
Modified
Wed 3/29/23 11:24 AM
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Check out this article I found in the Client Portal knowledge base.<br /><br /><a href="https://newpaltz.teamdynamix.com/TDClient/1905/Portal/KB/ArticleDet?ID=17916">https://newpaltz.teamdynamix.com/TDClient/1905/Portal/KB/ArticleDet?ID=17916</a><br /><br />Access a shared mailbox