Getting Started: Telecommuting

Check List

All items on this list are available below 

☐  Fill out and submit Telecommuting Application
☐  Read Privacy and Confidentiality articles
         (You are not permitted to have confidential user information on your personal devices) 
☐  Make sure you have active and updated Antivirus when connecting to Campus resources
☐  Forward calls from your office phone (Must be done from your campus phone)
         (You can also request and use Jabber to make a receive calls from you computer)
☐  Make sure all needed software is installed and working or web versions works on your device
☐  The IT department only supports campus owned devices, software and accounts.
 

General

• Please use the following link to review the SUNY Telecommuting Policy.
• The IT department only supports college owned devices and officially supported software.
  • Report a problem with existing office technology
     

Privacy and Confidentiality

• Important - If you handle user's personal information, please review the following articles regarding Privacy and Confidentiality:
  • Confidential Information Policy
  • Code of Responsibility, Privacy, and Confidentiality of Data
  • Social Security Number Policy
  • Antivirus - It is your responsibility to have and use an updated Antivirus program. 
     

Phones & Communication

• Forwarding All Office Calls to Another Phone (Must be done from office phone)
• Checking Voice Mail
• General phone instructions
• Jabber - Account Request
• Jabber - How to use
• Jabber - Windows Download
• Jabber - Mac Download
   

Web Conferencing

• Webex - Browser version
• Webex - PC version (Download and Install instructions)
• Teams - Browser version
• Teams - PC version (install is part of office 365, instructions) 
• Zoom is not supported by SUNY New Paltz
   

Connectivity

• VDI - Links and instructions
• VDI - Web link
• Banner/Argos - Accessed through VDI
• Department Drives - Accessed through VDI
   

Other Web Links

• my.newpaltz.edu
• Outlook - Web Version
• Outlook - PC install instructions
  • General Outlook Support
  • Getting Started with Outlook
• Hawksites
   

Getting Help

NOTE:   The IT department only supports campus owned devices, software and accounts.
              We do not give support for fac/staff personal devices and software.

     IT Service Desk
     Humanities 103
     845-257-HELP (4357)
     support.newpaltz.edu

     Hours of Operation
(Fall and Spring Semesters)
Monday - Thursday: 8:00am - 8:00pm
Friday: 8:00am - 5:00pm
Saturday - Sunday: 12:00pm - 5:00pm

(Summer Semester)
Monday - Friday: 8:00am - 4:00pm
Saturday - Sunday: Closed