Multifactor Authentication - Microsoft

The college uses the Microsoft Authenticator system for multifactor-authentication (MFA).  If you are having an issue with this system, you may need to call our Service Desk (845-257-HELP) if you cannot login. to submit a ticket.

Features and Benefits:

  • The Microsoft Authenticator system is a multifactor authentication (MFA) service.  To login to your New Paltz account, you need two things:
    • Something you know (your password)
    • Something you have (either a smartphone with the free Microsoft Authenticator app, a phone that can receive text message login codes, or in rare cases a physical security token).
  • With this system in place, someone needs to not only get someone's password to login - they need to trick the person into either approving (via the app) a fraudulent login, or trick them into giving out the one-time-pass code that comes via text or hardware token.

Authorized Users:

  • Faculty & staff
  • Students (including recent students who are still in the grace period where their email is still active)
  • Retired faculty/staff (who still have access to email).


User Responsibilities:

  • Users are required to report loss or theft of their MFA devices (both personal smartphones, as well as the key fob devices) to ITS as soon as such loss or theft is discovered.
  • You should not setup your account to give others (including parents, supervisors, subordinates) access to your New Paltz account.

Requirements and Prerequisites:

  • None



  • Use the "Request Assistance" button on this page.
  • Send an email to
  • Walk-in to the Service Desk in Humanities 103 or call 845-257-HELP (4357).
Request Assistance


Service ID: 28137
Fri 6/8/18 1:01 PM
Fri 5/20/22 2:45 PM