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Password Reset (All accounts except NP User ID)

Overview:

Most password resets for your New Paltz Computer Accounts can be done through self-service.  However, if you have issues, a member of the IT Service Desk can also assist you with the process.

Features and Benefits:

  • You can use the self-service password recovery for many systems (including Wireless, Blackboard, my.newpaltz.edu, and email) if you have 1) set up a valid password recovery email and 2) set up (and can answer) the security questions on your account.
  • The password reset is sent only to the validated and verified email address that you have on file.

Authorized Users:

  • Faculty
  • Staff
  • Students
  • Alumni

Request Process:

  • A user can reset their own password or change their recovery email from the my.newpaltz.edu login page via the "Forgot Username/Password" button.
  • Users can also contact the IT Service Desk to request a password reset.

User Responsibility:

  • Users are responsible for the security of their password and their accounts.

Requirements and Prerequisites:

  • If you don't have a valid outside (non-newpaltz.edu) email address on file, you may be asked to show and/or submit proof of identity.

Hours of Availability:

  • Self-Service 24/7
  • IT Service Desk Hours

Customer costs:

  • There is no fee associated with this service.

Support:

  • Click Request Assistance on this page to submit a support ticket
  • Walk in to the Help Desk in Humanities 103
  • Call 845-257-3597