GlobalProtect Agent Use Instructions (for Windows and macOS users)
GlobalProtect Agent should already be installed and available on campus managed laptops. If you are using a personal device you'll need to obtain and install the GlobalProtect agent software. See our article Installing GlobalProtect Agent for download links.
Instructions for Windows:
- In the bottom right-hand corner of the screen, near the system clock, a gray globe icon should be present in the system tray
- Left click this icon to open the GlobalProtect connection screen
- If this is your first time opening the application, you may see a prompt with an option to “Get Started” you can click this to proceed to the connection screen
- If the “Portal” field is blank, the following address should be entered: gp.newpaltz.edu
- Click “Connect”
- Once the sign-in prompt appears, use your @newpaltz.edu email and password to authenticate. (This will ask for a two-factor code)
- After a few moments, the globe icon in the system tray should be a bluish color. If you click on the icon, it should display a screen saying “Connected”
- When you are finished using the campus network, you can open this menu and click “Disconnect” to terminate the connection.
Instructions for MacOS:
- In the top right-hand corner of the screen, near the system clock, a gray globe icon should be present
- Left click this icon to open the GlobalProtect connection screen
- If this is your first time opening the application, you may see a prompt with an option to “Get Started” you can click this to proceed to the connection screen
- If the “Portal” field is blank, the following address should be entered: gp.newpaltz.edu
- Click “Connect”
- Once the sign-in prompt appears, use your @newpaltz.edu email and password to authenticate. (This will ask for a two-factor code)
- After a few moments, the globe icon should change to white. If you click on the icon, it should display a screen saying “Connected”
- When you are finished using the campus network, you can open this menu and click “Disconnect” to terminate the connection.
