Academic and Departmental Technology Support

Report an issue related to technology in an academic or department (non-office) space

  • Report an issue with academic and department technology like computers, projectors, or printers
  • Be as detailed as possible when submitting your request to expedite the resolution of the issue

Request technology support for a class, meeting (local or virtual), or department function

  • This request is meant for previously scheduled classes or department meetings.
    • NOTE - If you need to book a space in addition to requesting technology, please complete the FUSE form.
  • Review the Planning Guide
  • See the Price List 
    • NOTE - Only outside organizations will be charged, SUNY New Paltz events do not require payment for technical support
  • If your event requires the use of a podium, please review our Special Event Podiums and make sure to request the correct style podium for your event
  • ITS does not provide furniture, however you may submit a Work Request Form with facilities for additional furniture. Please make sure to include your event confirmation number from Records and Registration when submitting your request to Facilities.  The Facilities Work Request Form can be found by logging into my.newpaltz.edu. (my.newpaltz.edu > Employee Resources > Facilities Work Request Form)
  • We will need a current copy of your most recent brochure or schedule to help us plan your support services accordingly
  • Please include us in the very early stages of your conference planning. We can help you choose spaces that meet your needs for technology and capacity
  • We require at least two weeks notice for support. Late notice may result in an inability to provide technical support the day of the event
  • Please discuss with your presenters the (rare) possibility of equipment or network failure

Request training for campus audio/visual equipment

  • Request familiarization with campus audio/visual equipment prior to a class, event, conference, or club meeting

Request support with digital or physical media

  • Report an issue playing a Panapto video or other streaming media video
  • Request the transfer of media from one format to another
    • Be aware of possible copyright restraints regarding transferring medium of content

Request support with office technology

  • Request new office hardware or software technology
  • Report an issue with office technology
  • Request an office or equipment move
  • Request the removal / surplus of office technology
  • Report missing or stolen office technology