Getting Started: Faculty and Staff

General

• General Login and Computer Account Information
• New Paltz Computer Username is the key to access the majority of system at SUNY New Paltz.
  • Policies and Terms of Service for all computers campus computer systems.
• My New Paltz is the primary portal used to interact with numerous departments at SUNY New Paltz.
• Outlook is the primary email for faculty, staff, and students at SUNY New Paltz.
  • Getting Started with Outlook.
  • General Outlook Support
• Connectivity
  • Wireless
  • Media Console and IoT Device Registration
  • VPN provides a secure connection with on-campus systems

Office Support

• Office Technology
  • Report a problem with existing office technology
  • Requests for new office technology
• Campus Phones
  • General Phone Support
• Office Moves

Classroom Support

• General Instructional Equipment is provided in classrooms on campus.
  • Classroom Computer Labs
  • Instructor Station Information
  • Faculty/Staff Printing Policy in Computer Classrooms and Labs
• General Instructional Software
  • LabFind is a free mobile app that shows where specific software, hardware and available computers are located in open labs, how to get to labs and when they're open.
• Discipline Specific Equipment and Software can be requested and IT Support Staff can help with the integration and support.

Online Resources

• Brightspace is our learning management system on campus. This provides a place for instructors to electronically distribute and collect course materials, keep grades, and give tests.
  • Instructor focused Brightspace articles
  • General Brightspace Support
• Hawksites is our campus' customized version of Word Press for personal websites and blogs.
  • General Hawksite Support
• Office 365 provides access to the on and offline version of Microsoft Office.
• Virtual Desktop Infrastructure provides access to a fully configured workstation environment as well as specific software from both on and off campus.
• Panopto: Video creation and sharing platform.

Loaner Equipment

• Audio/Visual Equipment loans can be requested
• STL Library has iPad Loaners.
• STL Library has Laptop Loaners.

Software Development and Reporting

• Software Development and Integration with back-end systems
• New or Changes to exiting Reports can be requested as well.

Getting Help

IT Service Desk

    845-257-HELP (4357)

   servicedesk@newpaltz.edu