Services A-Z (72)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z


Account Request / Change

Request for new accounts, account changes, extension/reactivation of temporary accounts (for faculty, staff, and student employees), username changes, shared mailbox or mailing list requests, and Computer Science Linux Lab account requests, and guest account access.

Administrative Computing Ticket

Banner, Argos, DegreeWorks, Workflow, Xtender, Custom Applications

Adobe Creative Cloud License Request

This is where a Student can request an Adobe License for the semester due to COVID reasons.

Audio Visual Requests

Request AV Support, Loan AV Equipment, Request Lecture Capture Support, etc.


Blackboard Ticket: Support and Services

The associated support ticket form covers all types of Blackboard requests, including copies/merges and requests for training.

Brightspace Ticket: Support and Services

The associated support ticket form covers all types of Brightspace requests, including questions about the migration and requests for training.


Campus Digital Signage Request

Request a new digital sign installation, report a problem with an existing digital sign, or request new content for a digital sign.

Card Access Request

To grant or revoke card access for one or more users, or to change a building or interior space unlock schedule, Request must be made by an authorized user.

Classroom and Lab Technology Issue

Report an issue with technology in a classroom or computer lab

Classroom and Lab Technology Issues

Report Issues relating to classroom technology and devices.

Classroom and Lab Technology Requests

Request new Software, Hardware, or Image / Configuration modifications.

Computer Lab COVID cleaning supplies request

Request computer lab COVID cleaning supplies

Contact the Service Desk

Please Call the Service Desk at 845-257-4357

Copyright Infringement


Deque Accounts: Requests and Support

Design, Print and Mail

Whether you need a poster to get the word out about an event on campus, a brochure to define a new program of study or an invitation crafted and distributed to a large remote audience, the Design, Print & Mail Services staff is here to help guide your project from concept to delivery. Our creative design professionals, experienced printers and knowledgeable mail services staff work in close partnership to ensure that your print and web publications are of professional quality and achieve your communication goals in accordance with the College’s editorial standards and best practices.

Development & Alumni Relations Project Request Form

Request various forms of data and support that will assist in fundraising and alumni cultivation efforts.

Digital Accessibility: Support, Complaints, and Training Requests

Submit a ticket to report non-compliant content or to request assistance with digital accessibility topics.


Email Marketing - General Email Support

Emma Email Marketing - New Account

For any department that would like to create a new agency account


Facilities Work Order Request


Hawkmail (Google Mail)


"Hawksites" is SUNY New Paltz's branded CampusPress (WordPress) multiuser web-platform.


Institutional Research Request

Request Data Reports, Surveys or Create/Renew Qualtrics account

Instructor Technology Request (for Home)

This is the form for requesting technology (Hardware & Software) needed for remote instruction.


Job Scheduling

Request execution or changes to scheduled Banner jobs


Lab Proctor Printer Issues

This form is to be used by lab proctors only.


Make a Telecommunication Payment

Marketplace Store Request

Request a new Marketplace store to accept online payments

Mass Marketing - Text Messaging

Mathematica download and activation (Students)

Media Recording and Storage Support (Panopto, Ensemble)

Microsoft Teams, SharePoint, and OneDrive

Minitab License Request

Statistics software package

Multifactor Authentication - Microsoft is a portal through which users gain access to various self-service and administrative applications.


New Paltz Default Blackboard Course Shell

The New Paltz Default Shell is a course template in Blackboard that is pre-built with features that take into consideration course design best practices and also follow the SUNY Course Quality Rubric (OSCQR).

NP Alert

Faculty, staff and students have the ability to sign-up for our NP Alert service to receive notifications in the event of a delay or cancelation due to inclement weather (weather alert) or other on-campus emergency.


Office 365

The official SUNY New Paltz email system

Office Technology Issues

Office Technology Requests (on Campus only)

Online Directory Listings


Paid Campaigns

Password Reset (All accounts except NP User ID)

Reset the password for: Office Computers, Banner, Argos, Xtender, Voicemail, Shell, Application PIN...)

Password Reset (NP User ID Only)

Public access form to reset password or change recovery email address.

Payroll Deduction Donation

Add, change or cancel charitable payroll deductions

Personal Web Site Hosting - Shell

The server provides individuals with a place to host their webpage.

Phone Move, Change, Directory, Voicemail... (Request)

Photography Event Coverage

OCM provides limited photography support for campus-sponsored events.

Photography Overview

Project Management


Request a VPAT Review


Security Camera & Card Reader Request

Request new security cameras and door card readers

Share your story, news or event

News at New Paltz -

Slate Request

Slate CRM access, reporting, and support

Social Media

SolidWorks Student License

This software is for students enrolled in the Mechanical Engineering curriculum.

Spring 2022 ITS Update

H: Drive transfer or Macro capability request.

Student Laptop Loaner Request

This is where a student can request loaner laptop for the semester


Technology Acquisition Request

• For departments requesting the purchase or renewal of software/hardware

Telephone, Card Access, Cameras, Alarm...(Repairs)

For problems with an existing campus telephone line.

TerminalFour Content Management System - Access and Training

TerminalFour is the college's current content management system (CMS). Gaining access to this system allows department chairs/directors/secretaries to make content edits to their website directly.


VDI (Virtual Desktops)

VDI (Virtual Desktop Infrastructure) is a service that allows users to remotely access a variety of software programs provided by the university.

Videography Projects

VPAT Roadmap Submission

For use by Vendors.

VPN - Virtual Private Network

Information on the New Paltz VPN system


Web Conferencing Support Request (Webex, Teams & Collaborate)

Request support for an upcoming web conference.

Website Update Requests

The College’s main website, is managed by the Office of Communication and Marketing (OCM). OCM is charged with maintaining series of branded templates for the various schools and departments, maintaining and training users in the use of a content management system, and helping departments create new and updated websites within the domain.

Wired Network Access (Issues)

Hardwired network connections in residence halls, offices, or other locations.

Wireless Network Access

Wireless access from personal and campus owned devices, for faculty, staff, students, and guests.